FAQs
GENERAL
Epicure is Canada’s go-to brand for simple and healthy meals. Epicure’s clean, gluten and allergen free meal kits, seasonings and dips are loved by millions.
Epicure is headquartered in Vancouver, BC Canada.
We do! We have a simple and modern Affiliate Program that allows you to share the products you love and earn commissions. You can find more information on our Affiliate page here.
You can find bestselling Epicure products on our website at epicure.com.
PRODUCTS
Yes! Epicure is a Canadian company and products are manufactured in and shipped from Canada. Epicure has partnered with Canadian manufacturers who meet the global gold standard for food manufacturing. GFSI certification ensures rigorous traceability, proactive food safety management, compliance with global food safety standards and consistent, high-quality production practices.
All products are rigorously tested to ensure they are 100% gluten, nut-free and allergen free with non-irradiated ingredients, free-from artificial colors and flavors and developed in alignment with our Never Ever List. We test raw materials, finished product, and the equipment for gluten and other allergens internally and validate the results at a third-party laboratory.
You can find individual product information, such as ingredient and allergen information, on each product page of the website. If you require any additional information, you can always contact our support team at hello@epicure.com.
Yes! The recipes and ingredients in every product are everything you know, love and trust. We go above and beyond to ensure that every Epicure product meets our uncompromising standards for quality, safety, convenience and flavour. All products are rigorously tested to be 100% gluten free and nut-free with non-irradiated ingredients, are allergen friendly, free-from artificial colors and flavors and developed in alignment with our Never Ever List to be fast, affordable, and health-conscious, without sacrificing taste.
We believe packaging should be beautiful, responsible, and safe—for people and the planet.
We prioritize materials that reduce our carbon footprint and avoid environmental or health concerns. We're constantly evolving to increase the use of recycled and recyclable materials and take a thoughtful, big-picture approach to packaging. By choosing lighter-weight formats, we reduce the environmental impact of shipping—minimizing waste, lowering our carbon footprint, and keep your products safe in transit.
We strive to create beautiful packaging focused on environmental responsibility, eliminating materials of concern and reducing our carbon footprint.
We’re thoughtful about the composition of materials and are ever exploring and evolving to improve our use of recycled content and recyclable materials. We take a balanced, big picture perspective. Ensuring product integrity and food safety is our first priority. Minimizing breakage during shipping helps eliminate wasted product, and reduces our carbon footprint by reducing overall freight.
SHIPPING
We offer free shipping on orders over $75. Click here to learn more about our hassle-free exchanges and return policies, including our Epicure Guarantee.
Depending on the destination, orders are generally delivered in 7-10 business days from the shipment date. A quick heads up that this does not include processing time in our warehouse, and products ordered during our launch period and pre-orders are subject to additional wait times based on the delivery estimate given when checking out.
At this time of launch, we are shipping within Canada only. Planning is in the works for launching Epicure in the US soon.
We take extra care in ensuring your order is packed appropriately and shipped with care and attention, however should your package get lost or damaged in transit, please contact our support team at hello@epicure.com. You can find more information about our Epicure Guarantee and Returns Policy here.
ORDERS
We accept all major credit cards, to make your shopping experience seamless and flexible.
We are committed to fulfilling orders quickly to get them out to you to start enjoying. With that said, we cannot guarantee that we will be able to make changes to your order if it has already been processed, however we will make every reasonable effort to do so. Please contact our support team as quickly as possible after placing your order: hello@epicure.com.
We are committed to ensuring you are satisfied with your purchase. Click here to learn more about our hassle-free exchanges and return policies, including our Epicure Guarantee.